Job Type: Full Time
Salary: €1,100 – €1,300/month
What you will do:
- Communicate with customers via phone, chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Log the cases on internal systems, while getting up to date with client’s products & services.
What you will bring:
- Fluency in Portuguese
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC, Mac and mobile issues
- Knowledge of MAC, iOS and Android Operating Systems
- Knowledge of Firewall, Antivirus products and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What we offer:
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas