Location: Jersey City, NJ
Job Type: Full Time
Salary: $21 an hour
Benefits Pulled from the full job description
- Pet insurance
- 401(k)
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Commuter assistance
THE GAME PLAN
Everyone on our team has a part to play
1. Customer Support:
- Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
- Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
- Provide explanations on betting options and outcomes, odds, promotions, and policies.
2. Problem Resolution:
- Investigate and resolve customer complaints or issues efficiently and effectively.
- Escalate complex problems to higher-level support or management when necessary.
- Follow up with customers to ensure satisfactory resolution of issues.
3. Product Knowledge:
- Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
- Stay updated on sports events, odds changes, and industry trends.
- Educate customers on how to navigate the platform, place bets, and utilize features effectively.
4. Compliance and Responsible Gaming:
- Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
- Identify and report any suspicious activities or potential compliance issues.
- Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.
- Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions.
- This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations
- Candidate must comply with and support the company’s responsible gambling policies, procedures, and initiatives.
THE STATS
What we’re looking for in our next teammate
- Minimum 12 months Customer Service experience in the Sports Betting industry
- Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
- Excellent communication skills, both verbal and written.
- Ability to adapt and deliver in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer service software and CRM systems.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Commitment to upholding responsible gaming practices and compliance standards.