Location: Lisbon
Job Type: Full Time
Salary: €800-€1,000/month
Your working day :
- Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
- Provide vital product insights and feedback from customers to engineering.
What you need to know to have a chance of getting this job :
- Fluent in English (C1 minimum)
- Great communication
- Aptitude for problem-solving
- Excellent communication skills: verbal, written, listening skills
- High school diploma or equivalent (mandatory)
- Valid work permit in Portugal
You will benefit :
- ✅ 12-month renewable contract
- ✅ Work in office in sunny Lisbon
- ✅ Initial training during 3 weeks
- ✅ Work schedule : Monday to Sunday NIGHT SHIFT between 10PM to 7AM // 8h per day with 2 days off per week // Rotating Days off
- ✅ Private Heathcare & Dentalcare from contract signature
- ✅ Stable work and career progression;
- ✅ Great activities